The importance of being earnest... er honest

Balu · Post by **Balu** » Fri Dec 02, 2005 8:30 pm

*Calls in terminator*
Kill all of those that have posted more than once in this thread. :mojo:

Sharkith · Post by **Sharkith** » Fri Dec 02, 2005 10:52 pm

Balu wrote:*Calls in terminator*
Kill all of those that have posted more than once in this thread. :mojo:

I bet you have big breasts.

Penlid · Post by **Penlid** » Fri Dec 02, 2005 11:13 pm

ambera from Sharkith For E&E!! wrote:He's passionate about the game, but level-headed with it
He's articulate
He obviously hasn't got enough to do, so he has plenty of time for Eye and Earing ]

Sharkith wrote:I bet you have big breasts.

Well amb like you said, and here he proves he is level headed and articulate

awarkle · Post by **awarkle** » Sat Dec 03, 2005 12:54 am

well im defensive for a reason im not really pro active in the sence, heresy nor remedy are in any alliances although people are aware if they need me im available most folk on midgard excal know to check with heresy members to see if im online and even when im not online im contactable by most folk.

Im not a forum mod like some of the other e&e's im not one for preaching the church of goa. im someone who sits in the background and watches and trys to keep things on an even keel. However ive worked in customer support i know how it goes the whole customer is right thing is about 50 years out of date.

yes goa could improve comunications but look at it from there point of view if they post somthing publicly either here on fh or on the website and then somthing comes up which prevents them from doing what they state. and these things happen which are beyond the control of the company, then it looks bad everyone starts quoting this that and the other and try their best to make goa look as bad as possible.

if things go right ive rarely if ever seen a post congratulating goa on somthing, it goes without saying its a thankless job. When it comes down to gm's no longer using Prydwen.net it might change in the future it might not im sure a few of us will ask for one of the gms to post here in the future but probbly now with the feelings from the prydwen.net comunity in general are as agitated as they are the chances are slim.

i personally think posting stuff from msn conversations, irc logs, private forums in game pms. Is wrong its somthing between You and them.

your the one that has to live with the decision and deal with the reactions of the player base + the company in general. Is the cost worth it ? and in the end of the day i play all three realms and ive never blabbed about a relic raid i could easily switch realms at the drop of a hat to join the winning side and ive never done that. I would like to say ive progressed passed the whole US vs THEM attitude i kill folk i kill friends i raid keeps i retake them the realm to me no longer matters, which is a shame but partly down to the clustering.

I dont think that i would be the person who i am today if i went around posting relic raids ml raids dragon raids and exploiting what i know, the e&e position is one of trust and when someone breaks that trust it doesnt just effect them it effects everyone across the servers + the other e&e's. Trust is somthing thats earned and when its broken you wont be able to get it back again. People will always be double guessing what ever you post thinking "i better not say the right thing they might post it on a forum".

Thats all ill say Yes goa need better coms No what ave did wasnt the right aproach. Yes goa need to fix things a bit faster (and if you notice they are).

Thats the mmorpg life the grass is always greener aproach somtimes doesnt work.

Sharkith · Post by **Sharkith** » Sat Dec 03, 2005 2:24 am

awarkle wrote:Thats all ill say Yes goa need better coms No what ave did wasnt the right aproach. Yes goa need to fix things a bit faster (and if you notice they are).

Thats the mmorpg life the grass is always greener aproach somtimes doesnt work.

in everything you have said this about the only bit I think is worth commenting on.

I agree.

Latest News item is better. Drop the rest if you are really here for the community you would listen.

Eyes and Ears - funny how it leaves out the mouth?

Cryn · Post by **Cryn** » Sat Dec 03, 2005 3:00 am

awarkle wrote:yes goa could improve comunications but look at it from there point of view if they post somthing publicly either here on fh or on the website and then somthing comes up which prevents them from doing what they state. and these things happen which are beyond the control of the company, then it looks bad everyone starts quoting this that and the other and try their best to make goa look as bad as possible.

Every company engaging in commissioned project work of any flavour faces this issue. The customer asks when something will be ready. Since you don't have a reliable crystal ball, you make an estimate. Sometimes things go wrong and the poo hits the fan. Some customers are sympathetic, some throw a wobbler.

GOA are in the minority position of being able to not talk to their customers about ongoing work. In most industries, shutting your customer out of discussions will mean losing the job.

GOA also face some quite unusual challenges, like having a massive rumour mill in operation 24/7 and having a customer-base with a substantial number of children and adolescents in it.

Belisar · Post by **Belisar** » Sat Dec 03, 2005 3:05 am

awarkle wrote:
yes goa could improve comunications but look at it from there point of view if they post somthing publicly either here on fh or on the website and then somthing comes up which prevents them from doing what they state. and these things happen which are beyond the control of the company, then it looks bad everyone starts quoting this that and the other and try their best to make goa look as bad as possible.

I agree there are a lot of pitfalls to posting 'to do lists' or any other such future plans. Seems to me there is no 100% right solution - what they do need to do is work out something which suits the majority of peeps.

I believe most of the community have an element of common sense which means they are not going to moan about something which has spent 2 weeks on a to do list - especially if GOA say 'hey do you know this happened this week and it was not expected'. They might moan if it has spent 6 months out of action with a comment saying it will be sorted "soon".

The issue for most of us is we actually do not know what GOA do on a day to day basis - that makes it hard for us to appreciate why restoration takes so long or why XML is not a priority.

awarkle wrote: if things go right ive rarely if ever seen a post congratulating goa on somthing, it goes without saying its a thankless job.

I agree although do you thank your post office for delivering a letter which has a first class stamp on it, or your TV station for scheduling a new programme ? No - because in some form or another you pay for it and therefore you expect to get value for money (or at least some form of stability).

In general people do not say thank you for receiving a service or product they feel they have paid for, not saying that is right, just a fact of life.

awarkle wrote:When it comes down to gm's no longer using Prydwen.net it might change in the future it might not im sure a few of us will ask for one of the gms to post here in the future but probbly now with the feelings from the prydwen.net comunity in general are as agitated as they are the chances are slim.

Sadly that means for many of us we rely on GOA web page which is not exactly a fast update or RN for info. Neither is ideal although I know Req called them the official channels. I wonder if RN would be impressed if hibbies asked them a lot of generalistic questions because we could not post here and rely on an answer. Req may have an easier life not posting here and he may have a point in terms of the thread which caused him to leave but I am not sure the action helpe either the players, the GOA reps or the game in general.

awarkle wrote:
Thats all ill say Yes goa need better coms No what ave did wasnt the right aproach. Yes goa need to fix things a bit faster (and if you notice they are).

Agreed. I actually like to think GOA are making an effort to keep the player base happy. Not sure if that is through E&E feedback or peeps posting on the forums. But I have seen recently calls for info to be posted on restoration (which we have seen) XML to be sorted (which we have seen) and an apology for the database cradsh (which I think we have also seen).

So given your earlier point about positive feedback and a thankless task I would like to say thanks for the work they have done so far - hope they can improve the other areas of concern and then I can be really happy.

Quinlan · Post by **Quinlan** » Sat Dec 03, 2005 9:08 am

awarkle wrote:if things go right ive rarely if ever seen a post congratulating goa on somthing, it goes without saying its a thankless job.

This is something that will (almost) never happen. But i think they know for every whiner there are at least 2 people that are very happy with what was fixed. It is the same everywhere, the vocal minority is the one that posts. The happy people just play and get on with life.

Post by **Lairiodd** » Sat Dec 03, 2005 10:19 am

awarkle wrote:yes goa could improve comunications but look at it from there point of view if they post somthing publicly either here on fh or on the website and then somthing comes up which prevents them from doing what they state. and these things happen which are beyond the control of the company, then it looks bad everyone starts quoting this that and the other and try their best to make goa look as bad as possible.

When a "crisis" happens, they could post a plan of what they are going to do with estimates of how long it will take.

If people could see they need to do 4 things and have done 3 of them, they are less likely to complain even if the estimates are off ... kinda like "you have completed ML 2.5"

... we need to see their "quest journal"

.

Cryn · Post by **Cryn** » Sat Dec 03, 2005 12:19 pm

Quinlan wrote:This is something that will (almost) never happen. But i think they know for every whiner there are at least 2 people that are very happy with what was fixed. It is the same everywhere, the vocal minority is the one that posts. The happy people just play and get on with life.

There are currently 2 threads patting GOA on the back for getting the XML working and the poisonspike fixed.

Are you REALLY trying to claim that you are part of some kinda silent majority of people who have no complaints? A couple of blindingly obvious comments to make on that (a) where is your evidence for being in the majority and (b) you are rarely silent.

This is ironic in the face of the imo thing. Despite making much of sticking "in my opinion" on things you are now claiming to speak for a large number of other people. People who are conveniently silent and will therefore not need to corroborate the statement.