ill reply from what i know
question one : looks like the Router near to where the goa offices is has gone boom or is faulty (again just asumed from ping plots) so your asking the company to 1. change its location (how many folk you think they employ + move all the servers (which are housed at another building)
question two: they cant just change from opentransit because its the backbone the only way they could change was if they were to move countries then your relying on another companies backbone.
question three: as for your items lost did you word your rightnow query easily read because i lost all the equipment on my necromancer and worded it to the best of my ability of what i knew (listed it as ROG items mainly). currently the gms are running on reduced staff (from what i can know) they have lost zenythe due to personal issues and are probbly in the process of training a new gm up. Who they arnt going to allow to go totally rookie on customers accounts.
question four: xml isnt going to be fixed until after darkness rising at which point it will be fixed (i dont really care it doesnt effect the game at all) the reason its down is probbly due yet againt to reduced staff.
question five : personally yes it was important to change poison spike for the simple reason ITS BUGGED it was never meant to be used in the way it has been used. its a land mine dot meant to slow people down and basically disrupt groups ie you get thrown out of speed and have to stop while folk are taking damage. Your not meant to throw it in your enemies face as a freebie dot dd.
question six : If i was a gm i wouldnt respond because prydwen.net has gone from being a calm collective place where peeps could discuss things like adults to a big whiny flame fest against goa. Now if your company where you worked at was constantly labeled as incompetent or flamed becuse of somthing beyond your control would you think " o well its just the company they are targetting " or the people who work in the company. You work it out.
yes i have been effected by the item loss , yes it did take them around 6 weeks to fix. Did i keep them up to date to changes to that character yes i did. has the lag effected me or my guild yes it has are we anoyed that the game has entered another laggy phase. yes i am. Am i whining about it across multiple forums including the goa internal ones. NO im not . am i forwarding as much information as i can to the gms in an attempt to help them out YEs i am.
I recomend that if it has really taken as long as it has to get items on a stripped character that you update your rightnow querie make sure you havnt included leet speek or abreviations IE
if you lost gov dont say you lost gov say you lost a Guard of Valor artifact lvl 6. (or whatever)
if you cant remember the name of an item you got from a quest use alakahzam or warcry to find out as much information as possible. Just please stop complaining and then stating you think the gms are wonderful and in no way blame them because the way you are wording things you are blaming them.
thought i would add "take a time out folks" people are getting very *****y recently and i may stop posting here all i seem to see nowawdays is flames and complaints not the prydwen.net i used to know