[Info] restoration progress

Takitothemacs · Post by **Takitothemacs** » Tue Sep 13, 2005 10:50 am

I have asked for clarification on this but I dont think that it is the case as I believe that they work on them by case number. amy update of a request will not change the case number therefore will not change the place in the queue

Takitothemacs · Post by **Takitothemacs** » Tue Sep 13, 2005 11:07 am

Requiel just confirmed to me that the ticket number order does not change when a rightnow is updated.

Quinlan · Post by **Quinlan** » Tue Sep 13, 2005 11:09 am

Monk wrote:i hope your joking, i updated because i named 1 item wrong, put band of shadows down as barcer, and ofc i meant band of stars, so i updated trying ot make the job easier and got moved to the bottom?

Nope i am not. A GM explicitly posted that on FH somewhere. So i think you where moved to the bottom after that yes

Edit: Pah Requiel should have a chat with Zenyth on how they work seeing Takits post above!

Zenyth's explanation of updating etc

OK here's how the RN numbering system works... as ANYONE (regardless of server or language) logs a support request it gets given a number that is made up of two parts, so you have 050902-000xxx the first part is the date 05 (the year) 09 (the month) and 02 (the day) the second part is the number of the support request filed for that date so 000145 would be the 145th support request across all the Goa servers on that specific date.

So working on that then the people with a lower date even if it has a higher number will get pulled out of the queue first. The only exception to this is if it's something that can be sorted in a matter of seconds (as an example a character who only lost 3 plat can be taken care of without even logging the character in so it won't wind up in the queue at all and the person who does those is the same person who is sending out the standard 'Yes we got your support request' messages as well so it doesn't take time away from the people who are working on the more complex stuff)

At the moment we have pulled in people from the other GM teams to help us. We know it's frustrating believe me we do but we are going through these as fast as we can.

A few things that will make it quicker:

Update your support request if you have new items to add or new characters to add, even if it means it falls lower in the queue by updating you are saving the time it would take to combine your new support request with your old one and all your characters can get sorted at the same time which also means if you are online when we get to you we can get everything done at once as opposed to bothering you 7 times for 7 different support requests.

DO NOT update your support request with a 'WTF when are you going to get to my toons?!!11' as that just pulls you out of the queue and takes up the time person who is filing these onto the guys who are doing the hard bit.

NO NOT send a seperate support request with the above for much the same reason!

If you cant get into RightNow read the news from monday it has info there.

When you submit a support request with lost items, please please make sure you list the character name and then preferably below that the list of missing items. You would be amazed how many I have had to send back because the character name was no where to be found.

Above all please understand we are going through this as fast as we can. The items that were removed were corrupted because of that they were -completely- removed which means they are no longer in the database so telling us to pull old log files for the items you had isn't going to work... believe me I wish it would we wouldn't have to do each toon by hand if that was the case.
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In short you get moved due to your save time

Quinlan · Post by **Quinlan** » Tue Sep 13, 2005 11:19 am

This also explains why some of you are number 220 but number 428 is helped before. Since it is 220 on the 10 of sept but 428 was from the 9th of sep.

Seems logic to me

Luz · Post by **Luz** » Tue Sep 13, 2005 11:41 am

I was being ironic in my post

just that he says "we will TRY (with big fat letters) to keep you updated".

looked funny and really really hard !

Gamblor · Post by **Gamblor** » Tue Sep 13, 2005 12:20 pm

Quinlan wrote:
As long as your original one does not say closed/solved you where fine

It does , well does as of 9 pm last night . so hence why i relogged it . but how can i check on my tickets so far with Right now ?

Any time i've tried to check nothing is ever there

Hatsepsut · Post by **Hatsepsut** » Tue Sep 13, 2005 12:27 pm

Hey guys...chill for a while. Go out and spend some time with friends, read a book, go for a jog, do your homework or something.

I do sympathise, however.

Quinlan · Post by **Quinlan** » Tue Sep 13, 2005 12:50 pm

Zenyth again

OK here's your update for the morning... err afternoon...

We have now gotten through the majority of the reports we received last monday which was an absolutely insane day (and by far the worst as far as the number of reports received)

I've tracked down the disparity in why it seems like things are being done out of order and it's because different GMs are working in different realms (GM characters might seem realm neutral however when it comes to dual logging the game still recognises the character as the realm it was created in) and because of this, while they are still being done roughly in the order they were received things might fall one way or another depending on the number of reports from a particular realm

Post by **Lieva** » Tue Sep 13, 2005 3:55 pm

ive closed the thread so it doesnt get spammed however this can be still accessed by quinlan so he can still update us

Quinlan · Post by **Quinlan** » Thu Sep 15, 2005 6:45 am

A very ermm informational update from Zenythe:

Not much of an update really, we're working through the list, the other teams have been encouraged to donate as many people to help us as they can...

We're moving onward.