Requiel wrote:I'm not entirely sure what you're asking here but I'll repeat what I've said on these forums, on FH and as we've said on our
official site.
If you have lost things and it's possible for us to recreate it, then we will do so. If we can't for any reason - because it wasn't possible to tell what you had or because your template was entirely composed of ROGs and crafted armour for example - then we will ensure that you are compensated to the point where you can replace a decent template.
We have already replaced items for hundreds of characters - high value drops, activated artifacts, quest rewards etc and we aren't planning to stop doing this.
For the record my main characters are on Prydwen and I know what the economy is like. We came up with an amount of money that would replace a decent RvR template minus artifacts and scrolls (as artifacts are always replaced). I'm struggling to think of anyone who would spend 300p on a template and not know what items they had in it or how they'd manage to spend that much without factoring in rare scrolls. However please remember that most people will not be in the position of having to replace their entire template. They won't need to replace artifacts obviously and they won't need to replace items that can be restored by us. No-one who loses their ML10 bow for example is going to need to worry about how they are going to afford a new one.
Thank you for taking time to respond I am sure your very busy and probably sick of people complaining. I have been listening to this all unfold, listening to friends whom I brought to this game and a lot of the people (more than 50% in fact Requiel) I persuaded to come to this game and play on your service have had items lost. Some lost almost everything.
So of course Requiel I am probably likely to hold your company to account and of course I am going to explain to you that I no longer trust your service. I trusted your service enough to bring a number of people online to stop playing other things and then to give you their time and money, then we get this.
Is it such an unfair question to ask what are you going to do to restore our trust in you?
If you are not sure what this means or how your company are going to deal with this question which is the crux of my post then I think you all need to sit down and consider how you can address this very important issue. I am told it has happened before on this server - but I am unsure if I can believe it (I cannot even trust the lack of trust if you catch my drift). It is largely your company that breached the trust we had in them it is down to them to try and address this very important issue. I guess it comes down to an explanation of what has happened (we know the basics of this) and what if anything you have done to prevent it happenning again?
You have explained the basic problem I know but not the cause and you have not provided an assessment concerning whether this is probable in future. Your company have not even tried to equip us with any reasonable expectation concerning what we should think of the future - should I come and play again to risk losing what I had or face untold disruptions in the future?
Maybe I am asking too much because we lowly numptey's in the community are so thick we would never understand the nature of the problem or to evaluate the likely risks of future disruptions and indeed losses of this nature. But surely that is basically a communication issue - even technical experts can explain to lay audiences accident risks and outcomes. Why can't you?
As for the item replacement scheme. It is appreciated just how much of a mess your in. Understand most of us have sympathy for your position and on balance I think I can say that most feel strongly that you are doing your utmost to remedy the situation. The compensation for ROG's is actually not that bad in my view - but I did not lose anything. Loss of remains I would say is actually serious enough. In fact loss of anything from the players perspective is clearly not easily tolerated so yes you are trying to compensate and yes player tolerance is low - but that is what happens when you break trust - you get extreme reactions..
I am waiting to see how my friends feel and if they have had enough. When I wrote my post yesterday I had come off the phone to a friend who was telling me how two others where basically in dire straights and not yet sorted out. All of these people I worked to bring in to your service and helped guide them through the game. They played as much as free time allowed so yes I am concerned because I do feel responsibility.
I know the community managers have busted themselves to do all they can and once more I appreciate your position is very difficult. At the end of the day Requiel this can only be the first step to restoring confidence. It is up to your company to think about what else could be done to try and alleviate the lack of confidence we have in your product.
Surely you can see the outrage being expressed is because of the breach of trust. Of course its a difficult thing to address but at least you will appreciate that my previous post was trying to identify the problem you are facing? I have suggested one solution, I am sure you guys can try to come up with others.
Oh and just when I finish an offical apology to your player base would also help. Not through community boards but through an offical channel. All of the posts on your offical website have not yet apologised in detail for this. Sorry for the essay I will shut up now.
kind regards
Sharkith
!!!
