Dragon Respec stones, Goa's Responce

[Maeloch]

Requiel has absolutely no reason to lie. What would he gain from lieing? Unless you have people who can actually check the table i guess he wont be believed. And dont get me started on the US CSR's. Now all of the sudden there sayings are holy but there are also numerous theads about how they spout bullshit.

Would hardly be the first time Mythic employees have shown ignorance of their own game mechanics. Just cos it comes from them don't mean it's true. (aside from the fact those CSRs sound like McDonalds till pushers).

[Heta]

I usualy ask them to pl me or give me artis and such when they ask if they can do something else for me, also fun to send in a stuck report that you are stuck to someone

[Quinlan]

Do u imply that i should lick his arse to have summit i have rights to have? Lol cmon m8 ...

No Gahn in no single way you have to do that. He gave you an answer that sadly wasnt what was expected but it is the truth. Live with it. And yes i believe him. Takits said it pretty well above here tbh

[Gahn]

Just to point that out, i wasn't there It's just a matter of principles in discussion.

[Sharkith]

It did deliver tbh Sharkith. Requiel has absolutely no reason to lie. What would he gain from lieing? Unless you have people who can actually check the table i guess he wont be believed. And dont get me started on the US CSR's. Now all of the sudden there sayings are holy but there are also numerous theads about how they spout bullshit.

I full heartedly agree that it sucks you didnt get the stones. Tough luck

I know it delivered Quin - the problem was everyone that was there did not expect it to deliver what it delivered. I don't think Req was lying at all in fact he has been totally truthful. Yeah it sucks for those on the raid

I of course was not there either

[Sharkith]

While the wording of the patch notes quoted leads to believe that it is a 100% drop the wording comes from Mythic (if you check back to the US archives you will see it is the same) so tearing Requiel a new arse hole is neither helpful or fair. Requiel has done his job and has given an open and honest reply to the question asked. Give the guy a break, if he knows for certain that the drop rate is NOT 100% then accept it.. if he knows that it is a high probability of it droping then fine...

They are paid to look after the game, the servers and the community up to a point... they are not paid to take the kind of shit that you are throwing at them at the minute... you should be ashamed of yourselves.

Do onto others as you would have done onto you.

Grow up.

Takitothemacs,

I know what statistics are, I also know a condescending post when I see one. There is no excuse for being rude to Requiel - I agree. But surely you can understand people being pissed off when they suddenly realise that what they were led to believe would happen didn't happen?

We should really be asking a more crucial question though.

Requiel are the batch of 25 full skill respec stones a 100% drop from the table?

To me that would be a much more relevant question.

Sharkith

[Xest]

Im just wondering what the 'proof' is all about. CSR's from the US *DO NOT HAVE* the same information nor tools/priviliges as GOA's Gamemasters.

http://members.home.nl/dh6a/joke

Check screenies in that folder and tell me can CSR's from US do that stuff?

Basically a GOA Gamemaster has access to different tools to verify stuff a CSR cannot do.

Like Penlid said, that's outright irrelevant, there do seem to be senior CSRs who do have tools to do things like that though by the way. The CSR I asked took some time before answering the question which suggests he had to go away and find out, so I'm pretty sure that entailed looking through some kind of knowledgebase or drop list that IS available to CSRs - this means as far as Mythic are concerned it is supposed to be a 100% drop chance and if it's not, it has to be a bug. The patch notes would agree with that also.

We don't 'translate' loot tables, they are just look-up lists of item numbers, random chances and linked indexes, these will be exactly the same for every language version as only the item names will change - and these are defined in the item description not the drop tables. The drop table hasn't changed on our servers for at least a year to my certain knowledge.

There's a lot you say you don't translate but GOA has a long history of breaking things they supposedly don't ever touch.

What Puppet says is also correct. Whether you believe it is a guaranteed drop or not is irrelevant, the simple fact is that it isn't.

Wrong, what you're saying is irrelevant, both the patch notes and Mythic point to the drop being a 100% drop chance, therefore if it isn't, it's broken.

If we restore a non-guaranteed drop in this case, we will have to justify not doing the same for any other non-guaranteed drop.

Again wrong, you only have to do it for the non-guaranteed drops that SHOULD be guaranteed drops as in this case.

Requiel has absolutely no reason to lie. What would he gain from lieing?

The fact he's human and doesn't want to go back and something he said to make himself look like a fool perhaps? It IS possible for a GM to make a mistake and it IS possible for him to act human afterwards.

Now all of the sudden there sayings are holy but there are also numerous theads about how they spout bullshit.

I wont get into this again, but everyone who complains about CSRs hasn't experienced the even poorer service GOA give - I've yet to see one person who's experience service from both euro and US servers claim that euro is better. The only complaints about CSRs come from people who have only ever had CSRs and still expect more, of course, the CSR system isn't perfect but it's a million times better than the shoddy bolted together service GOA provide.

I guarantee if this happened on the US servers the CSRs wouldn't go looking up loot tables and say no, they'd check the official documentation they have, realise it IS meant to be 100% drop, award the stones then report the stones not dropping as a bug back to the dev team - that's where Requiel is going wrong here, his access to the loot tables and such, if anything, is making him do a worse job. Essentially, this is the difference between a professional company doing things right and giving good customer service (Mythic) and a shoddy, low budget slapped together company doing things poorly (GOA).

[Sharkith]

Xest,

could you please redo your signature? It should contain "Corporate Assassin" somewhere in it.



Your post has clarified the argument a lot. The docs all say 'will' - if it doesn't then its a bug. No need for the citation of tables just a small apology and then we can get on with life.

[Cyfr]

Xest has a good point. If the Enchanter pbaoe spell was hitting at 10000 damage, would requiel then go to the spell database and see at what the delv is set, then when he notices it's extreamly high, come back here and post 'it's meant to be like that, the spell database says so!'

[Quinlan]

I guarantee if this happened on the US servers the CSRs wouldn't go looking up loot tables and say no, they'd check the official documentation they have, realise it IS meant to be 100% drop, award the stones then report the stones not dropping as a bug back to the dev team - that's where Requiel is going wrong here, his access to the loot tables and such, if anything, is making him do a worse job. Essentially, this is the difference between a professional company doing things right and giving good customer service (Mythic) and a shoddy, low budget slapped together company doing things poorly (GOA).

Now your contradicting yourself mate. The so called good company also made the loot tables. The so called good company made shabby documentation that does NOT coincide with the coding. I would slap any of my programmers silly if they give documentation that contradicts their coding.

Requiel just checks the facts as they are encoded and tabled and acts on that. Cant see how else he can do it without setting a prescedent that would create havoc. Which in basic the US CSR's are doing by giving a non 100% drop to the players anyway. I agree it is the nice thing to do. But the nice and right thing dont always mix.