http://forums.freddyshouse.com/warhammer-308/231270-official-updates-discussion-6.html
Official updates here:
http://forums.freddyshouse.com/warhammer308/231269-official-updates.html
General update
Letter from GOA's CEOWe have encountered serious problems with the authentication system since this morning, while the stability of the game servers, the speed of the patcher and the performance of the downloader have all been satisfactory. This issue, combined with an exceptional amount of traffic and a fault which was not identified during the extensive tests we ran on our platform has unfortunately limited the access to our servers to only a few of you along with our closed beta testers who had already been a part of the closed beta.
During the day, we have reconfigured authentication and database servers several times, both of which suffered under the huge number of simultaneous connections. The investigations and corrections we have done so far were essentially targeting the parts of the system which didn’t require a complete stop of the writing process in the database. This means we preferred to keep the database turned on during the day to let it work on the huge number of accounts that were in the process of being handled. This operation will continue through the night and when complete, we will shut down the database and reconfigure it.
If the operation works as anticipated, we can once again give you access to the account page and let you register your code for the open beta. We expect the whole maintenance to be finished late Monday morning.
Naturally, we will keep you informed of the development of this maintenance and we expect to give you an update mid-morning.
We thank you for your understanding at this very impatient time and we sincerely apologize for the situation.
-The GOA team
RequielDear all,
I rarely address players directly, but I wanted to write you as too few of you have been able to access the open beta today.
As my team explained in the previous post, although we have opened the servers and corrected numerous issues during the last 24 hours but we have not yet solved the issue of saturated Open Beta key activations that we’re currently experiencing. I am sincerely sorry for this, and I understand all the frustration the situation has spawned.
Today was a dark day. We expected a massive influx of players, but reality was even harsher.
I personally commit that we will communicate to you as clearly as possible on the resolution of these current issues. My goal is to give Warhammer Online the success it deserves. Be ensured that all GOA teams, with Mythic’s support, are working hard to bring you the best possible game experience.
Best regards,
Ghislaine Le Rhun
GOA CEO
The authentication of beta keys went down and as a result not a lot of new open beta testers could get into the game.Personal note
For most of the day, official communication has been scarce. Being a Community Manager for WAR Europe, this clearly fall back to me personally. I don't want to be defensive and try to dodge blame or anything. I recognise that I've disappointed many of you today by not keeping you continuously updated on what's been going on. I accept this critique and offer no defense. I've done my best under what has been very demanding circumstances and I am constantly attempting to better myself and help you in whichever way I can.
Yesterday was chaos on the open Beta.
People will say 'I told you so' and so on. GOA are now communicating much better than they ever did - you can be positive and see that as a change for the better or cynical and see it as a reflection on the size of the problem.
Shark
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