New news on Camelot site

Sleezer · Post by **Sleezer** » Mon Sep 05, 2005 8:28 am

GOA wrote:
5-09-2005] Restoration of items on Prydwen

When you are able to log your characters into Prydwen, a small number of you may find that you are missing items as a result of the database corruption. This news will advise you of the best way to ensure that your items are restored to you as quickly as possible.

You should send a detailed report of what is missing from your character through RightNow, using the category 'In Game Problems' and the sub-category 'Lost Items'. In your report list the name of your character and the items that are missing as far as you are able. Please be as specific as possible and refer to items by their names rather than a description (i.e. say 'Silksteel Cinder-Tainted Sleeves' rather than 'Volcanus caster sleeves'). If you have lost an artifact which can be activated in different varieties (e.g. most weapons, Ceremonial Bracer etc), then please mention which type you activated it as. We will then check our records and will replace any genuine claim. Please note that it will be very easy for us to see fraudulent claims and should we recieve any of these they will be closed without a response.

If you are unable to access RightNow then you should check firstly that you are using the correct logins - you use your game identifiers to access the RightNow service. If you recieve an incorrect login error and your login is correct then you should check to see if you have more than one game account registered to the same email address. If this is the case then only one of your accounts will have access to RightNow. Simply send your request from the account that does have access clearly stating the details above. If this is not the case then you should send an email to subscription@goa.com with the subject 'Cannot access RightNow'. In the email you should give the game login concerned and the subscription service will reset your password for you. You will then be able to make your report to RightNow.

Please do not report missing items to the subscription service, they will not be able to help with this and it will create an additional delay in resolving your problem.

Once you have sent your report you should wait for the customer support department to reply to you, please do not create multiple reports or keep updating your original report unless you have been asked for additional information. All reports will be dealt with in strict order and by updating your query unecessarily, you will simply move your request to the bottom of the list. It is possible that this will be a very busy time for our support department and so we ask you to be patient whilst waiting for an answer.

http://daoc.goa.com/news/view_news.php3?id_article=3509

Ankh Morpork · Post by **Ankh Morpork** » Mon Sep 05, 2005 8:36 am

Ah, I was just about to post this one

/Ankh

pikeh · Post by **pikeh** » Mon Sep 05, 2005 8:43 am

give eta imho :<

Sleezer · Post by **Sleezer** » Mon Sep 05, 2005 8:53 am

It's up! :kallima:

Luz · Post by **Luz** » Mon Sep 05, 2005 9:46 am

oh my... cant wait to get home and check items then cry irl :treeebear