We will naturally do the best we can to restore as many items as possible. If you notice the disappearance of any non-tradeable object you won through a quest or an item needed to continue a quest, please contact our technical support so that they can restore it after checking that you had it before. Equally for artifacts, if one is missing, contact us and it will be restored at level 10, whatever its initial level. Finally, for those who lost objects other from the kind of objects described above, the character concerned will be given money to compensate. [/Quote]
At the risk of offending Cryn again I have added the bold, it wasn't bold in the original quote. However it is the bit that people are conerned about.
Basically it is possible that a rare drop could be lost, and compensated for by Cash, although no idea how much yet since GoA haven't said
