Cryn wrote:We know how you feel about GOA. Anyone who goes back and reads your brilliantly reasoned (and utterly wrong) predictions about how hardly anyone would be affected by item loss can see that. You don't need to hit someone over the head with it in every thread where they ask a question.
You say i am repetetive..lol
Btw you do realise that only a small percentage of the players lost items. about 2000 chars from the 600k active chars is small amount. It just is known that people who have something wrong tend to post. People who are happy dont. We all know you hate GOA but dont have to remind us every thread.
And you still dont get my intial post while Monk himself did. So the one that should know does. What happened to closing your acount to make a statement btw?
Your prediction was that there are so many characters and so many items, including inactive, that we'd hardly notice the disappearances.
As for the boycott, it didn't happen. Most people don't like the idea of a month without DAoC, regardless of GOAs quality of service. That doesn't mean they offer a good service. In an ironic and sad twist, quite a few people have left the game altogether over the issue with items and downtime, which I guess will send the message anyway.
BTW, I do understand you posts. They are not hard to follow. When someone disagrees with you, it doesn't necessarily mean they misunderstood. That's a perception of people who are so egotistical that they think they can't be wrong and they anyone who thinks they are just doesn't understand.
What it boils down to is that you want people to be sympathetic to GOA. You don't want people to complain. You prefer the view that we don't know what happened with the corruption and should therefore give GOA the benefit of the doubt and assume it was all just an unhappy, unavoidable accident. You would like us to view our subs as a negligible amount of money.
In contrast, I do not have much sympathy for GOA. I am cynical and consider it rare for things to spontaneously, and unavoidably, break. Because I believe it could have been avoided, I hold a certain amount of resentment towards GOA and would like them to demonstrate contrition and a desire to improve the service. I don't view my subs as negligible, and believe that paying them entitles me to reasonable quality of service.
I have to agree with Cryn. Losing items because of something (and its a LOL alone..), it is a big fault from someone , goa or mythic or both.
We dont know what happened, we dont know if it can be happen in future, and i cant really trust in the official NO MORE, because this shit never ever should happen. I, as someone who is working in linux environments and databases, this accident seems a bad database modify and management and a very bad backup systems fault together. Maybe i dont have right, i dont know their system, but, it _could_ happen on prydwen, and it is a _fact_.
The compensation is good and bad as well. Sometimes the given out money is ok, sometimes it doesnt cover the losses. very bad how slowly goes the progress.. many peoples main is damaged, not very playebale, cant even take advantage over bonuses, if you are not interested to make your 56th alt (and you alts not stripped as well).
P.S. Saying that only just very few character is corrupted is a very bad excuse. Data has corrupted in the database, that matters only.
Funny you saying that quinlan is spreading his love for GoA cryn and he should leave it out of this thread, when infact all he said was drink 2 pints less, and you came in with your most "informative" threads about hating goa. Like i said before what exactly do you expect from em now about the subs etc.
[19:25] Jupiler: in heaven there is no beer, thats why we drink it here...when we're gone from here, our friends will be drinking all the beer
Personally I would expect at least the absolute minimal customer service of not charging me for the time when my character is damaged due to no fault of my own, or turning off the subs-clock until it's fixed. I only have 1 GOA 50 (+BB). I'm not really very interested in levelling endless alts (I had 15-16 Mythic Hib 50's so no fascination left there). I just want to play my 50 which unfortunately is stripped. I had finally just about finished his RVR suit after months & months of PvE. At current count I'm now missing 3 weeks & counting.
This of course would not include any compensation or bonus designed to keep me happy & interested in remaining a GOA customer. That would come on top, and would in any normal customer-oriented business be AT LEAST as much as the compensated loss.
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Paddock - L60 Male Man Hunter - SM Tailor
Moegren - L53 Male Man Captain - SM Weaponsmith GM Woodworker
Paddreth - L60 Male Man Minstrel - SM Jeweller GM Cook
Skyros - L57 Male Man Loremaster - SM Scholar GM Farmer
Pauncho - L60 Male Hobbit Burglar - SM Armoursmith
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Cryn wrote:What it boils down to is that you want people to be sympathetic to GOA. You don't want people to complain. You prefer the view that we don't know what happened with the corruption and should therefore give GOA the benefit of the doubt and assume it was all just an unhappy, unavoidable accident. You would like us to view our subs as a negligible amount of money.
In contrast, I do not have much sympathy for GOA. I am cynical and consider it rare for things to spontaneously, and unavoidably, break. Because I believe it could have been avoided, I hold a certain amount of resentment towards GOA and would like them to demonstrate contrition and a desire to improve the service. I don't view my subs as negligible, and believe that paying them entitles me to reasonable quality of service.
Yes you have a very negative view of GOA. Just who you are as you said yourself. I am just putting some counterweight in the scale. My daily work is the same that Goa is providing. I seen how clueless customers can be and i read it on forums everyday. I also see the other side. of trying to fix problems which can sometimes take a while.
One of my favorite sayings at work is: The customer is king but he is NOT a dictator.
In your case i feel like you want to be a dictator since you seem to want to think from onside and not the others.
Quinlan wrote:Yes you have a very negative view of GOA. Just who you are as you said yourself. I am just putting some counterweight in the scale. My daily work is the same that Goa is providing. I seen how clueless customers can be and i read it on forums everyday. I also see the other side. of trying to fix problems which can sometimes take a while.
One of my favorite sayings at work is: The customer is king but he is NOT a dictator.
In your case i feel like you want to be a dictator since you seem to want to think from onside and not the others.
Well, I don't want this to become more a fight than a discussion, so I'll be careful how I phrase this, but you know it actually is hilarious that you should make this point.
I also work on a team that has to support an IT system for a wide customer base, and like you I feel quite strongly that my professional experiences inform my posts. Funny how we both seem to be thinking that and yet coming up opposite.
My take on it is that I know how important the customer relationship is to my professional success. Without them our system is just a very expensive time piece. I also know the ways we approach maintaining our customer relationship, and that's when I really start to view GOA with a certain amount of disdain. All the key areas like good communication and building of a trust relationship do not seem to figure at all for them.
I don't say the customer must be king or the customer must be dictator. For me it's much more about who WE are as providers. Do we have professional pride? Do we do our jobs effectively and intelligently? Do we take on responsibility and accountability for our actions? I know I do, but many things in the GOA-player relationship suggest to me that they do not see it the same. And I can't help wondering if it all comes down to the fact they know people will play because they love the game and will therefore have massive tolerance for GOA shortcomings.
Ignoring the GOA good or bad issues, I'll look at the point of the thread and that is about subs.
Clearly there are peeps who have had their accounts active but whose subs have run out recently. They may have been unable to play their accounts in the way they want due to the downtime and item issues and therefore should be entitled to the free days GOA have promised.
But at present GOA seem not to have added the free days meaning some people who have lost out due to the data base issue will not get the benefit of any of the benefits GOA have promised (xp/rp bonus or free subs).
From my point of view that sucks. If you lost out due to the corruption you should get a fair and even share of the GOA attempts to put it all right. I cannot see that is a lot to ask.
I am sure that GOA will say that they need to focus on the restructure of items and also the majority of players but that is taking an easy excuse and easy route. If you lost out due to an error which was not your fault then why should some get a fat pay off, a fat amount of rp/xp bonus and free days while others get less or none of this.
All players should get fair and equal treatment. Not easy to sort this out I must admit but why leave a chunk of your regular players feeling bitter and resentful.
600k active characters ???? even at 10 characters per account that is 60k players but I only see 1k to 1.5k on line at any time on prydwen. Sorry to say I am struggling with the maths on that one.
Brain cells come and brain cells go but fat cells live forever !
Belisar wrote:600k active characters ???? even at 10 characters per account that is 60k players but I only see 1k to 1.5k on line at any time on prydwen. Sorry to say I am struggling with the maths on that one.
