Given the level of involvement Mythic needed to have with this issue it is obvious that GoA did not have the access to some of the areas that went wrong. That would imply that there was an issue in an area that is Mythic's responsibilty.
Wrong - the issue was with the database, DAoC runs on a MySQL database which is an open source product, SQL is also a standard therefore to fix the database someone with SQL skills is required so if anything it more likely implies that GOA don't have someone competent with SQL databases and most certainly does not in any way suggest that GOA don't have access to what was required for the fix.
However saying it is nothing to do with Mythic is also a little naive.
Saying it IS something to do with Mythic is actually the naive standpoint. Just because GOA called Mythic to fix the problem doesn't in any way whatsoever mean Mythic caused the problem. If you drop your laptop is it the manufacturers fault you broke it just because it's them you call to fix it? Hardly.
It is quite likely that the issues on Prydwen were a one off, and could also have been just as likely to occur on the US servers, we could have just been unlucky.
Again, this only shows you have absolutely no knowledge of the issues that have plagued the european service since day 1, and how the US service compares. Mythic probably have suffered equally bad problems, after all they implement new stuff well before GOA, the difference is, Mythic are onto the problem and fix it without anyone noticing how bad the issue could potentially have been - they just have better procedures in place to solve problems than GOA do. GOA has a whole catalog of serious problems and an entire encyclopedia Britannica sized archive of minor problems, since playing US, which has been about 2 years now I can't recall seeing a single major problem (and by major I mean the hacking, the crashing of excal on a Friday and not being rebooted until Monday, the latest Prydwen downtime, the billing of closed accounts, the level 100 troll player on Camlann etc.) and I've seen far less minor problems.
Mythic aren't saints (certainly not when it comes to class balance
), they have their fair share of issues and such but on a customer service level they're just so much more professional than GOA, they have the systems, the skills and the resources to ensure problems are eliminated as soon as they crop up and the difference is so noticeable at the end of the day. Perhaps this is just due to different countries expectations? Anyone who's been to the US will know that customer service there is vastly superior to that in most of Europe - you only have to walk into a shop in the US to be descended upon by hoardes of happy smiling workers offering to help you, asking if there's anything in particular you're looking for. A massive contrast to the dreary teenagers in europe with the most depressed looks on their faces that do their outright best to avoid having to come into contact with a customer incase it means having to do some work. Customer service is just taken much more seriously in the US with most retail firms employing people to pretend to be customers to check that staff are maintaining top notch service.
Why do you think Mythic wanted to open a European office for Imperator and still want to for Warhammer Online? It's been clear for a while Mythic themselves aren't happy with the running of the euro servers either - after the hacking of GOA's servers Sanya in forums and a post on the Herald with regards to a petition setup by euro players to try and get Mythic to take over the English euro servers made it pretty clear what Mythic's feelings regarding GOA are.
