Kabane wrote:here here ankh i compleatly agree and yes i would /quit aswell also i would /deleate all my chart's to prevent them ever being used in the game again i think its a Great idear and if anyone doe's write a letter then they can inculde myself in it.
Quinlan i dont understand you perstance in trying to flame these type of ppl Laughable No! useless No! im not sure u have an understanding of marketing or customer relations, with out this kind of action we would still be living in a backwards world <uk Magncarter> <Black power>
<Minerstrikes> etc etc,
I just gave my opinion of the letter and it remains laughable and useless. Acutally showed the letter to some people here and we all had a good laugh. Ofcourse then there is someone who takes it and goes on the exageration tour....
FYI i know alot more about running these kind of services then you think
Quinlan wrote:Customer is king but not a Dictator and that is what the writers of this seem to want to be. I never said they customer is not important. Only thing i said is that they are not as important as they think.
And ofcourse they try to do their best to not let it happen again. Not like they installed their servers and do nothing (eventho alot of people post they do)
yes Quin you are right - and the demand in the letter is not reasonable. But you have to agree that it is quite a good idea to suggest a service level agreement where 'reasonable expectations' are explained and agreed on?
I don't think that it is fair to expect a 100% Guarantee - thats simply impossible. It would be handy if you would cite the bits where you feel it is covered because I don't think what they have written clearly marks out their responsibilities to us especially with respect to backups etc...
I am not attacking them because they are working hard to right the wrongs of the fiasco. However they have some way to go in rectifying trust and confidence. Indeed an SLA would be a very good way to try and regulate some of the unreasonable expectations some of the player base have, no?
Ankh Morpork wrote:Ofcourse they are no dictators, but without any customers there really wont be any game at all. So in this case I think they are totally correct with their letter.
/Ankh
So you want to be given the exact details how this happened. Furthermore you want to know the EXACT steps that are/where taken to prevent it..the exact steps....
Last but not least you want them to create a SLA with every single customer, meaning they have to negotiate with every single customer to come to an agreement. Before that is done the servers would have crashed cause all their employers are to busy negotiating.
Not to mention that they could even delete your chars right now cause they feel like it. Chars and all data related are their property and they can basically do with them what they want. Ofcourse this would be devestating for their customer base but we (you and me included) agreed to this every time we play
Kabane wrote: im not sure u have an understanding of marketing or customer relations, with out this kind of action we would still be living in a backwards world <uk Magncarter> <Black power>
<Minerstrikes> etc etc,
Not sure where you display your knowledge of customer relations in this post - The fact they are writing a letter which GOA can do jack shit about kind of explains itself. The incident WASNT goa's fault, they cant assure people that it wont happen again - they can take measures to help but there is never complete assurance.
Not quite sure what you mean when you say we would be living in backwards world (then made what i see to be a racist comment). Having an SLA is hardly a revolutionary world changing experience and in fact will not have any effect - you are paying GOA to have access to there own data - you dont own anything in game.
Quinlan wrote:So you want to be given the exact details how this happened. Furthermore you want to know the EXACT steps that are/where taken to prevent it..the exact steps....
Last but not least you want them to create a SLA with every single customer, meaning they have to negotiate with every single customer to come to an agreement. Before that is done the servers would have crashed cause all their employers are to busy negotiating.
Not to mention that they could even delete your chars right now cause they feel like it. Chars and all data related are their property and they can basically do with them what they want. Ofcourse this would be devestating for their customer base but we (you and me included) agreed to this every time we play
If you read up what I said earlier I didnt bother much with the SLA part but I think its good that the customers unite and send these kind of letters.
I would personally want to see goa give us guarantee that this wont happen again (and yes yes..I know there is no way they can give full guarantee but as I said they can greatly reduce the chance of another incident)
Sharkith wrote:yes Quin you are right - and the demand in the letter is not reasonable. But you have to agree that it is quite a good idea to suggest a service level agreement where 'reasonable expectations' are explained and agreed on?
Shark,
what would you expect to be in the SLA. let's keep it simple and the SLA will guarantee an uptime of 92% (I actually think GOA is higher then that atm) for a random number.
So if the 92% isnt made we get in to the penalty clauses where we might get free days. This does mean if the make 93% uptime due to being 1 week down they dont have to give you freedays since they lived up to the SLA. And would this SLA also include a reward clause which is not uncommon in this time.
But as said earlier the intent of the writers is good. The execution is worthless
Ankh Morpork wrote:If you read up what I said earlier I didnt bother much with the SLA part but I think its good that the customers unite and send these kind of letters.
/Ankh
But what good will they do? GOA already know how people are pissed off with what happened but there isnt anything more they can do other than offer to give people there stuff back and offer some minor rewards in game (which they didnt have to do at all)
pikeh wrote:But what good will they do? GOA already know how people are pissed off with what happened but there isnt anything more they can do other than offer to give people there stuff back and offer some minor rewards in game (which they didnt have to do at all)
They can get a better backup system (if thats avaible) and they can make sure they are better prepared for these kind of accidents in the future.
