Prydwen-down (Information thread)

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Lieva
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Post by Lieva »

&quot wrote:http://forums.freddyshouse.com/showthread.php?t=170227[/url] time 4:58pm"]There will be news on the website today regarding Prydwen. The Mythic office only opened for the day a couple of hours ago and as you can imagine they need a little time today to get back to us with more info. Please don't expect official updates regarding this until late in the afternoon or early evening there simply isn't anything we can tell you until then.
:)
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Lieva
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Post by Lieva »

&quot wrote:[30-08-2005] Progress on Prydwen

The cause of the issues affecting Prydwen have now been identified. File corruption has been discovered in several hundred character inventories and we have been examining them one by one to purge the database, before beginning the tests and necessary checks preceding a server restart. This work explains the unusual period of server shutdown. There will naturally be compensation to Prydwen players for this unavailability and we are continuing to do everything that we can to get the server restarted as soon as possible. Thank you for your patience in the meantime.
:)
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Post by Lieva »

&quot wrote:Xalin:
------------------------
Update:

We're currently testing Prydwen internally and will continue to do this all evening. There will be news up on the official site later today as well.

Some Q&A:

I'm getting a lot of questions I already replied to in earlier Q&A's so if you sent in a question I'm not replying to have a look at the earlier posts it might already be answered.

Q: Once everything is sorted is there any chance of getting a detailed technical description of what went wrong?
A: I can imagine you'd like to hear this just out of curiosity but I don't think it's very likely we'll go into great detail. There is all kinds of agreements between Mythic and GOA about what we can talk about and what not and I think to play it safe we'll just won't speak of it much.

Q: Do you feel GoA is doing enough to inform people through the official channels?
A: Yes and no. I think we could do a lot better but I don't think it's nearly as bad as some people like to claim. I've already explained to you why information on the official site has been scarce and I stand by that explanation.

Q: Why is the broad playerbase not informed about GoA using FH as an official source of announcements?
A: Because FH isn't an official source of announcements. It's a forum a lot of our playerbase read and hence we've been using it to give you tidbits of information. Like I already said sometimes this information wasn't confirmed and ended up being plain wrong. We could never post information like that on our official site.
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&quot wrote:[31-08-2005] Maintenance on Thursday the 1st of September (morning)

A short maintenance operation will be carried out on Thursday morning to implement a patch. This patch aims to solve the problem of crashes occuring when consignment merchant listings were searched. The servers will be shut down at around 10.30 a.m. and should reopen before 12 noon.
&quot wrote:[31-08-2005] News about Prydwen

The database has been purged of the corrupted files that have been discovered and Prydwen was restarted today for internal testing. We will keep you informed of the results of these checks in the next news concerning the situation on the server. We apologise once more to all players who have been deprived of their characters since last week.
although these are all quiotes by ankh he got the info from xalin thread on freddys house and from the goa web site :)
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Requiel
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Prydwen news

Post by Requiel »

News
News wrote:Tests are still continuing on Prydwen and we are busy double checking every database to make sure that the corruption we discovered has not affected other areas of the game. As you can imagine this is a very large job, but we hope you agree that the server should not be restarted until we can be absolutely sure of it's stability. We hope to be able to announce when the end of this process will be tomorrow. In the meantime we thank you for your continued patience.
Not the most informative post I know but we will have more definite information for you tomorrow. Expect to see an announcement regarding the reopening and compensation for players.

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Post by Lieva »

&quot wrote:From http://daoc.goa.com/en/

Return of Prydwen and the English server clustering
As the Prydwen server is experiencing a problem related to corrupted files, it had to be shut down for more than one week in order to allow us to identify the cause of this unprecedented bug and implement the corrections necessary. The major part of both Mythic's and Goa's teams exclusively dedicated their work to it, and thus we are happy to announce that the server will reopen on Monday. In order to avoid any bug propagation risk, we had to delete one or several objects in the inventories of a number of characters. We will naturally do the best we can to restore as many items as possible. If you notice the disappearance of any non-tradeable object you won through a quest or an item needed to continue a quest, please contact our technical support so that they can restore it after checking that you had it before. Equally for artifacts, if one is missing, contact us and it will be restored at level 10, whatever its initial level. Finally, for those who lost objects other from the kind of objects described above, the character concerned will be given money to compensate.

Furthermore, in order to compensate the disturbance inflicted to the players who were deprived of their server during this period, GOA will offer a free subscription corresponding to the actual duration of server shutdown to every player owning an active account on the English servers at the date of Prydwen's shutdown. And in order to make up for the "wasted time" inflicted, all Prydwen's Realms will benefit from the maximum help granted to under-populated realms until Friday the 16th of September. This means the following bonuses :

Days for a free level : 2
Camp Bonus : 120%
RvR Bonus : 10%
Hookpoints Purchase : 50% reduction

Due to this problem, the Excalibur-Prydwen clustering could not be carried out as announced initially but it is still on the program. However, the date will only be set once Prydwen is re-opened.
&quot wrote:For info Prydwen is in test mode until Monday and we'll be running deep tests on everything on it over this weekend.

10% rvr bonus = 10% more RPs. It's the maximum underpopulation bonus available.
&quot wrote: [04:55 PM] Requiel: There's going to be a small rollback to wednesday morning. Anything you got after thatpoint will be lost and won't be restored.
[04:55 PM] Requiel: If you had something before that that went missing as a result of the bug then it will be restored
[04:56 PM] Requiel: Mythic deleted somewhere in the region of 66,000 items
up monday :)
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