Windmaster wrote:it all depends what type you buy, I myself am not using a dell, but I know peeps who do and have no problems at all with them...
Well yeah, if you're lucky enough to be sent a PC from Dell that's not dead on arrival then it's probably going to be okay, but if anything goes wrong with it you're completely fucked. Not only does it take 2hrs to even get through to them but it'll take weeks to get it repaired, and that's if they can even repair it - with me they were completely unable to, they failed to fix it 4 times taking 4months total.
Also at work we supposedly have a business contract with them that allows us to speak to their British support people to log faults faster, however this still takes an hour to get through to them, and you're only allowed to log one fault per call, meaning if you've just spent £30,000 on 40 new laptops with them and 3 of them are faulty on arrival (which is generous, usually a 10% failure rate at least) then you have to wait an hour, log one, wait an hour then log another, wait an hour and log the last.
Also in their catalog of faults, you'll often see their adverts in newspapers or on TV or in their leaflets that they spam your house with offering some great deals, ever tried phoning up to order one of these? They tell you there's no such offer and try and sell it you for about £200 more.
They never get back to you regarding non-technical queries, if you post a complaint about one of their support people, they let the support person you complained about respond to your complaint if they even respond to your complaint at all other than ignore it.
They won a contract in West Yorkshire to supply the districts schools with decent laptops for £550 each only to up the price to £800 a month later leaving some schools completely screwed in terms of laptop provisios.
Need I go on
? Put simply, with Dell if you're lucky enough to get a working machine from them at the start then they're still really good machines, but if you want support, help, if you want to buy via the phone taking advantage of an offer, if you end up with a faulty machine, if you're a business user then they'll fuck you ever way possible. Dell used to rock, but now over the last year they've become second only in incompetence to GOA
CCL that Kesxex mentioned also does indeed rock for parts, I can attest to that
Novatech are pretty good too
In terms of parts suppliers, it's best to stick to the bigger names like Scan, Dabs, Novatech, CCL I've found, if you do happen to get a faulty part they generally seem very good at replacing it.
